BCI Group’s senior leadership team brings a comprehensive level of skill and service to our clients. Our team has expertise in employee benefits, retirement planning, business consulting, financial services, and human resources.
Robert W. Coen
Chief Executive Officer
As Chief Executive Officer of BCI Group, Bob consults with shareholders and senior management team members who want to grow and/or transition their business and employee benefits to the next generation. His areas of specialty are advising and consulting clients in defining shareholder objectives, senior management team structure, performance measurements, executive compensation and employee benefits.
Bob’s past experiences include starting his own business, merging it with a larger organization, and then acquiring other select books of business and small companies to form what BCI Group is today. He assists business owners in generating wealth, properly managing and diversifying their assets and preserving what they have worked hard to accumulate.
Bob greatly enjoys his family, business and always learning more about the industry. He loves people and outdoor activities of any kind. He holds his Bachelor of Science degree from Willamette University.
President and Chief Financial Officer
With BCI since 1999, John has a wealth of finance and administration experience in private industry, with companies including Holland America Cruise Lines, Red Lion Hotels, Tidewater Barge Lines and Mt. Hood Chemical Corporation.
John oversees the finance and administration for BCI and assists in the oversight of the Group Insurance division. He also supervises engagements and provides financial analyses for our clients, while playing a lead role in all merger and acquisition propositions.
John is active with the administration of his church and the Gymnastics Booster Club. He is also very involved with the activities of his three daughters and a supporter of Southern Utah Gymnastics, University of Idaho Cheer and Skyview High School Cheer. His interests include playing bridge and fantasy baseball, completing crossword and sudoku puzzles, watching reality TV and rooting on his alma mater’s football team at Washington State University.
With over 35 years in financial services, Steve has a depth of knowledge in executive compensation, business transitions, shareholder exit strategies, strategic planning, estate planning and comprehensive wealth management.
Steve is a member of the Financial Planning Association, National Association of Insurance and Financial Planning, Western Pension Benefits Association, National Association of Health Underwriters, Oregon Association of Health Underwriters and the Society of Financial Service Professionals. Steve holds a Bachelor of Science in Management and Marketing from the University of Portland in Portland, OR. He’s also a graduate of the College for Financial Planning in Denver, CO – designated Certified Financial Planner (CFP) – and is a graduate of the American College in Bryn Mawr, PA – designated Chartered Life Underwriter (CLU).
Steve enjoys the outdoors, traveling, playing and viewing sports and spending time with his friends and family.
Director of Benefits
Prior to joining BCI Group in 2014, Roberto was with Regence BlueCross BlueShield of Oregon since 2007. Four of those years he served as an Account Executive in the sales department. He has a strong background in managing health benefits for many of the state’s fastest growing companies, including high-tech, agricultural, public and private sectors. He assisted clients in maneuvering and understanding the current and upcoming health care reform changes.
Roberto is both passionate and active with his community as a board member of the Hispanic Metropolitan Chamber, member of the Hispanic Metropolitan Chamber scholarship committee, Meals on Wheels and the Boys and Girls Club.
He holds a Bachelor of Arts in Sociology from Portland State University. He enjoys spending time with his wife and two boys. In his free time, Roberto enjoys playing flag football, basketball and staying current with politics and technology.
Carolyn Van Orden
Director of TPA - Plus Point Services
Carolyn is responsible for BCI Group's bookkeeping. She works closely with the CFO, completing all accounting functions – including AP, payroll, financial statements and commission reporting. She has over 30 years of accounting and bookkeeping experience and has been with BCI Group since 1991. Carolyn helped start and manages our Third Party Administration division, Plus Point Services. Numbers are Carolyn's passion.
Carolyn has been active in our community as a long-standing member and officer of Soroptimists International of Hood River, and a board member of Hood River Adopt-A-Dog. In her spare time, she enjoys hiking, biking and black cats. Her claim to fame is bungee jumping out of a hot air balloon. She is a graduate of Heald Business College in Accounting.
Director of Retirement & Quality Control
Nick has been with BCI since 2001, providing expertise in retirement solutions for plan sponsors and participants. He has a depth of knowledge in retirement planning and investment analysis, and works with each client to develop the best results for their company and their employees.
His great interpersonal skills and natural leadership ability allow Nick to work closely with clients to provide them with the highest value. He is able to apply creative thinking to optimize the results for each client's company. He is deeply dedicated to developing and maintaining top-notch relationships and delivering exceptional customer service.
Nick is active in Summit View Church and Bible Study Fellowship. He enjoys spending time with his family, coaching baseball and soccer, training and competing in triathlons, and spending time in central Oregon. He holds a Bachelor of Arts degree in Finance from Linfield College.
Director of Business Development
With over 20 years experience in human resources, business operations and employee benefits, Tracy brings a range of perspective to our clients. She has experience in design, implementation strategy and technology as it pertains to employee benefit plans and provides ongoing client service for our group insurance clients.
She is a mentor to a young woman and her child through Salvation Army White Shield. Tracy also serves as President of Portland Pearl Rotary and Board Chair of the Pearl District Business Association. She frequently volunteers to cook and serve meals at Bud Clark Commons Transition Projects and makes deliveries for Meals on Wheels.
In her free time, you will find Tracy on the trails of Forest Park or along the river. She lives in Portland with her husband and dog Winston. She holds a Bachelor of Science degree in Business Administration and Marketing Management from California State University East Bay.